Call and Grow Rich is the definitive incremental learning system for anyone selling over the phone. This isn’t solely confined to call centres or phone rooms – it’s for any business who has an element of selling activity or phone-based customer service.
I view customer service as an important sub-category of selling – it’s often hard enough to win new customers in todays ultra-competitive marketplace, and then so many businesses fail to live up to expectations in the area of customer service, and just like the careless shepherd, they find themselves constantly losing their sheep and having to replace them frequently.
Having sales-oriented people in all aspects of a business means they are acutely aware of the true value of a customer, both to the business they work in and to themselves. Sales-aware customer service people guarantee that you retain your hard-won customers and sell them more of your product or service and that they want to refer you to others – ‘we need to be in the re-order business as much as we need to be in the new business business’ – John Paul DeJoria
Call and Grow Rich transcends many different disciplines within communications and sales relationships – being at the top of our game every time we pick up the phone is key to the success of our business.
Throughout this experiential training based on more than 35 years of my own success and that of others – your people will learn how to gain instant rapport over the phone, get the dreaded gatekeeper to be an extension of your sales process, transfer feelings of abundance and sincerity towards prospects, and how to keep them on the phone longer, and literally loving the experience of speaking with your salespeople!